Front Office Duty Manager

Key Responsibilities:Manage daily front office operations including reception, reservations, and guest servicesEnsure smooth arrivals, departures, room allocations, and special requestsSupervise and support front office team members, conduct shift briefings, and maintain service standardsResolve guest issues and complaints diplomatically, ensuring every experience is a positive oneLiaise between departments to ensure flawless communication and guest satisfactionWhat Were Looking For:35 years experience in front office or guest services, with at least 1 year in a supervisory roleExposure to 4- or 5-star lodges or boutique hotels essentialProficiency in property management systems (e.g., OPERA, RoomRaccoon, Semper)Calm under pressure, team-oriented, highly organisedImpeccable grooming, communication, and attention to detailWhy Join?Youll become part of a hospitality group known for excellence, growth, and delivering unforgettable guest journeys in South Africas most beautiful destinations.