Front Desk Receptionist

DUTIES RESPONSIBILITIES Ensure the professional running of the daytoday Guest Services operation

Review previous shift activity and be prepared for handover

Analyse the function sheets for the day, understand the requirements for the reception desk and operations team

Attend meetings to ensure that all the relevant information regarding weekly events are updated

Welcome and greet the guestsresidents while arriving in the lobby

Keep up to date with the site inspectionssales meetings

Keep up to date with upcoming sales meetings to email management

Create signage and ensure the details are correct

Ensure WiFi codes are correctly recorded and maintained. Attention to detail with regards to the spelling and assisting residents ifwhen necessary

Attends to guest requests for secretarial duties and charge accordingly, either to the master account or settle direct I.e. printing scanning, etc.

Attend promptly to guests inquiries and assist accordingly. Follow up and follow through to insure maximum guest satisfaction

Ensure accurate and efficient guest related written communication and feedback

Ensure strong presence in the main lobby and maintain proper decorum at all times. Facilitate and create opportunities for guestresident interaction

Monitor lobby movement focus on couches, lobby tables, décor, entrances, electronic signage and logos with increased attention to detail

Be knowledgeable and remain up to date on all services and activities, restaurant bookings and events, including accurate knowledge of their operating hours, services provided and menus, and daily specials

Be knowledgeable and remain up to date on local restaurants and their menus, so that you can converse freely and make pertinent recommendations

Be knowledgeable and remain up to date on local attractions, activities, venues, events according to seasonality and be able to discuss and offer suggestions

Bid farewell to guestsresidents on departure

DUTIES RESPONSIBILITIES

Minimum oneyear diploma

Must speak, read, write and understand the primary language used in the workplace, another language would be advantageous

Minimum 12 months guest service experience