R15 000 a monthTHE BOARDROOM-REFRESHING RECRUITMENT seeks a FRONT DESK DUTY MANAGER for our client, a 5* hotel. Our client will only consider candidates, who have a stable work history and have worked within upmarket 4/5* hotels.This certainly is, an opportunity not to be missed. If you meet the requirements below, then I would like to hear from you!
The Duty Manager is responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures set by the lodge & spa.
The Lodges & Spa Duty Manager is responsible for assisting the Front Of House Manager. His/her assistance includes leading and managing all sections of the Guest Relations Department in order to ensure the highest standards are kept in guest service and hotel cleanliness/maintenance standards.
The Lodges & Spa Duty Manager monitors the Guest Relations employees to make sure all guests receive prompt and personal recognition. He/she takes care of the guest relations operation including handling guest arrival, departure and guest/information requests, room assignment and check-out procedures. He/she also need to be able to jump in and assist other departments if need be.
Furthermore an the Lodges & Spa Duty Manager assists the Front Of House Manager in employee related matters such as evaluations and consulting.
MAIN DUTIES & RESPONSIBILTIES
ï· Able to carry out and complete all duties responsible for a Guest Relations Liaison & Night Audit
ï· Attend morning meetings when on shift
ï· Able to compile the roster
ï· Ensure Guest Relations Team are punctual
ï· Ensure that Guest Relations Team keeps a high standard of personal hygiene and appearance as per the Uniform Standard
ï· Keep a check on manning levels to maintain a balance of experience and language capabilities
ï· Motivates the Guest Relations Liaison?s to be consistently upbeat, friendly and outgoing
ï· Ensure that all guest queries are taken and processed in a speedy and efficient manner
ï· Ensures they adhere to the established policies and procedures. In particular greeting guests, problem solving and follow-up to guests? requests and telephone etiquette
ï· Ensure that the Guest Relations, public areas and surrounds are always kept to the required standard of appearance
ï· Encourage cross-training and cross-promotion of members of the Guest Relations Team and fellow colleagues who wish to join from other departments
ï· Reviews the Maintenance Log on a daily basis and ensures the Guest Services team are entering Maintenance Requests correctly and following up that the tasks are completed
ï· To take initiative in improving the department and implementing new procedures where applicable
ï· Able to correctly react and assist in an emergency situation ie: medical, fire or theft
The ability to liaise and work with various cultures and religions
Applications should include your updated C.V in word format
Copies of relevant qualifications
A friendly profile photo in professional attire (shoulders and up)
Written & contactable references
Please note that due to high application volumes, we regret that only shortlisted applicants will be contacted. We wish you the very best!