French Speaking Customer Service Representative

JOB PURPOSE:Engage with and resolve client issues via e-mail and via Zendesk. As the first point of contact, you will be responsible for carrying out root cause analysis and resolution in a timely and effective manner.ACCOUNTABILITIES & DELIVERABLES:Providing excellent customer experiences at all timeProvide an understanding of investment, personal finance, and stock trading concepts in a simple and accessible wayMeet or exceed daily volume targetsBe a key part in monitoring, facilitating, and improving operational processes and working with the back-office team to deliver exceptional service to clients.You will be responsible for ensuring the success of your clients and queues by leveraging all resources to provide a best-in-class user experience.Verify & update customer informationProactively offer solutions to any issues or concerns that customers might faceOutstanding administrative skills that cover planning, organizing, and time management skillsOwnership of the customer experience and follow-throughWorking to a high degree of accuracy and speedAble to comprehend complex customer queriesTo be able to identify when to escalate customer queries and complaints timeouslyBe able to pass all training modules during new hire and ongoing campaign trainingPERSON SPECIFICATION (Essential)MatricClear criminal and credit recordFluent in FrenchHigh level of English proficiency (both verbal and written)Computer literacy the ability to speedily navigate multiple systems effectivelyEffective problem-solving skillsProven experience in delivering exceptional customer careResults-orientated with solution-driven mentalityPositive attitude and motivated mindsetQuality of interactionAvailability to work shifts in a 24/7 environment EXPERIENCE:Minimum 12 months of international Call Centre experience(Essential)Experience with phone, chat, and email supportExperience working with Zendesk(Advantageous)Experience working within an international financial services campaign(Advantageous)