My client a Lodge / Guest House situated on a spectacular 2000 hectare Natural Heritage Site and game reserve, specializing in tours to the Anglo-Zulu War battlefields. It is located south-east of Dundee in Kwa-Zulu Natal, near Rorke’s Drift, and caters to a predominantly upmarket British clientele.
My client has a vacancy for a front of house reservations manager. The successful candidate’s responsibilities include but are not limited to: managing all reservations (both vie email and our online reservations platforms), checking guests in and out, guest relations, hosting guests at meal-times, managing the student recruitment program, maintaining the income schedule, and assisting in other front of house duties.
Competitive salary negotiable based on experience
This position is live-in, and includes a serviced room and meals.
Candidates should be hard-working and have a passion for excellent service and guest experience. Essential skills include good communication skills, excellent spoken and written English, the ability to handle requests and changes, good computer skills, excellent attention to detail, excellent organizational skills, be well-presented, and have good inter-personal skills. Experience in reservations and hospitality are also necessary. Prior experience with Semper is useful but not essential. Possession of a driver’s license is also advantageous