Field Service Team Lead

Service Sales and Field Service OperationMachinery systems and manufacturingAbout Our ClientA global leader in packaging solutions specializing in machines, systems, and after-sales services for the food and pharmaceutical industries.Job DescriptionKey Responsibilities:Market Understanding: Analyze market position, assessing market share vs. potential from the installed base (IB).Strategic Decision-Making: Identify customer potential, segment by type.Business Development: Create and execute market strategies, proactively selling service products and SLAs to achieve targets.Result-Driven: Own order intake (OI) and gross margin (GM) responsibilities.Customer Focus: Understand customer needs, manage RFQ processes, and ensure solutions are provided.Leadership: Oversee and guide the local field service team in planning interventions and training.The Successful ApplicantQualifications:Technical or engineering degree, preferably with commercial education or international management.5+ years of experience in service sales and field service operations.Proven ability to drive organizational change.Strong communication and negotiation skills.Willingness to travel up to 50%.Skills:Proficient in English; additional languages are advantageous.Skilled in account management and cultural adaptation within the assigned region.What's on OfferCompetitive salary inclusive of transport allowance, medical aid and Provident Fund.
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