Adcorp EXECUTIVE HOUSEKEEPER A vacancy exists for an Executive Housekeeper based at a Lodge in the Kruger Park. This position will report to the General Manager. MINIMUM REQUIREMENTS Matric / Grade 12 At least 2 - 3 years previous housekeeping department Leadership experience to include successful management of a large staff and focus on exceptional guest service. Willing to work shifts, overtime and public holidays. Recognized hotel school diploma or similar qualification will be advantageous. Exceptional service orientation, with keen ability to focus and deliver on guest needs. Reliable and responsible character, with exceptional follow up and attention to detail. KEY JOB RESPONSIBILITIES Monitor and evaluate all housekeeping/laundry department daily activities. Establish and review departmental standards, guidelines and objectives. Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization. Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact. Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities. Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels. Intervene, assist and document instances of guest or employee incidents. Approve and process vendor invoices and perform other accounting-related functions as necessary. Maintain the integrity of the lodge's compliance with the company's safety and security programs. Ensure adherence to all company and brand policies, practices, procedures and guidelines. Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage and care of linens. Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.