Executive Housekeeper

Duties: Lead and manage the entire housekeeping operation, including rooms, public areas, laundry, and back-of-house cleanliness.Develop and implement efficient housekeeping strategies and SOPs to maintain exceptional standards.Supervise, train, and oversee and manage housekeeping staff schedule, ensuring high performance and motivation.Conduct regular inspections to maintain quality, hygiene, and brand standards.Manage inventory, linen supplies, and housekeeping equipment.Monitor and control departmental budgets and cost efficiency.Collaborate with other departments (Front Office, Maintenance, etc.)
to ensure seamless operations and guest satisfaction.Handle guest complaints and requests professionally and promptly.Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the hotels standards.Conduct regular inspections of guest rooms, public areas, and laundry facilities.Manage department budgets, control costs, and monitor supplies and inventory.Recruit, train, and evaluate housekeeping staff.Ensure compliance with health and safety standards and hotel policies.Collaborate with ALL departments to ensure timely room readiness and issue resolution.Handle guest complaints and special requests professionally and promptly.Maintain records related to staff performance, inventory usage, and housekeeping operations.Conduct and facilitate performance reviews and performance managementFacilitate and manage disciplinary processes to ensure adherence to the company`s code of conduct Requirements: Grade 12Recognized Qualification in Hospitality Management preferred or related field.At least 3 - 5 years proven experience as an Executive Housekeeper in a 4 / 5* hotel environment with a minimum of a 300-bedroom accommodation segmentStrong leadership and team management skillsIn-depth knowledge of housekeeping procedures and health & safety standards.Proficient in housekeeping management systems and Microsoft Office.Knowledge of housekeeping procedures, cleaning products, and health & safety regulations.Strong communication and interpersonal abilities.Flexibility to work varied shifts, including weekends and holidays as and when requiredWell-groomed and professional dispositionConfident and calm demeanourStrong attention to detail and efficiency pertaining to area of responsibilityExcellent telephone and email etiquetteAbility to manage conflict and challenging situations with respect and confidencePositive and friendly attitudeStrong organizational and planning skillsStrong financial acumenAbility to multitask and work within a fast paced pressurized and team orientated environmentExcellent communication and interpersonal skills.Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when requiredBe well versed in the English language essential