An Executive Housekeeper is sought for this 120+ bedroomed hotel.
A minimum of 4 years experience in all aspects of Housekeeping in a medium-sized, multi-use facility required, with at least 2 years in a senior management position.
Must be a SA citizen
Live in and around the Umhlanga area
Well developed leadership skills, specifically the ability to organize, empower and focus the efforts of employees are important.
Well developed attention to detail and high levels of assertiveness.
Excellent communication skills – fluent in English and the ability to perform well in a team environment.
Must be customer-driven, have strong business acumen and be cost-consciousness.
Well-groomed, good inter-personal skills and a sense of diplomacy.
Hotel Management Qualification advantageous
Manages the daily activities of the housekeeping department.
Maintains cleanliness standards for both rooms and public areas and inspects them to ensure that the highest standards are met.
Administers guest satisfaction inspection procedures and reports.
Maintains key control and lost and found, and ensures staff is trained to follow correct procedures for both.
Plans work schedules and room assignments with minimum disruption to guests.
Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Ensures the proper maintenance of all equipment; makes arrangements for repair and/ or replacement of used and damaged equipment.
Orders and buys cleaning supplies, linens, and chemicals at the best prices.
Maintains inventory of supplies and ensures staff follows proper inventory/ cost control procedures
Candidates must be willing to work shifts, assist with Duty Management shifts and have own reliable transport. Please forward your CV in MS Word format and include a recent profile photo as well as contactable references.