Evergreen Talent Pool Kzn _ Estcourt Node

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EVERGREEN Talent Pool KZN _ Estcourt NodeApply locations: Estcourt, Bergville, Mooi River | Posted on: Today | Application deadline: July 12, 2025 (9 days left)
Job Requisition ID: R36183
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Connect with our customers by living up to our brand promise of "How can we help you?"
at all times.Communicate with our customers in a clear manner and provide helpful solutions and products based on their needs.Always conduct oneself ethically.Adhere to the TCF (Treating Customers Fairly) principles in all activities.Identify opportunities to sell or cross-sell products aligned with customer needs.Maximize channel optimization opportunities aligned with customer needs.Support activities that contain and reduce costs.Enhance customer interactions to migrate or convert customers to eChannels and encourage digital and self-service usage.Follow procedures and processes outlined in business guidelines and understand associated risks.Complete transactions above the set benchmarks while delivering an exceptional customer experience.Demonstrate behaviors aligned with organizational values.Take accountability for personal performance and career development.Enhance knowledge and skills through role-specific training via eCareers.Contribute to team effectiveness and success.Adapt to changing business and customer needs.Note: This advertisement is for building a talent pool; it is not for an active vacancy.
Applications submitted will be considered for future opportunities.
You will not receive immediate updates or decline notices.
Application deadline: 12/07/25 All appointments will align with FirstRand Group's Employment Equity plan.
Candidates with disabilities are encouraged to disclose their status voluntarily; this information will be kept confidential unless legally required to disclose.
Introduce YourselfIntroduce yourself to our recruiters; we will contact you if a suitable role arises.
For queries, please log via MyQ.
About UsFNB serves retail and commercial customers and offers insurance, savings, investment products, and digital solutions.
Recognized globally, FNB has won awards including the Strongest Banking Brand in the World (2023).
Join us to build a rewarding career and make a meaningful impact.

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