Overview
Engineering Sales Support Manager - Packaging
A leading manufacturing operation in the packaging industry is seeking an experienced
Technical Sales & Support Manager
to join their team in
Howick
.
This pivotal role reports directly to the Divisional Executive.
Minimum Requirements
Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only) Note: Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
Previous sales experience in a technical sales role
Must be organized & have the ability to build relationships with all levels of management at our customers
Excel skills, and ability to generate reports and work with numbers when needed
Highly self-motivated, energetic and ability to motivate others
Proficiency in English, read, write, and ability to communicate professionally
Own car and driver's license essential
Key Responsibilities
Customer service & sales support
Build strong relationships with customers personally and professionally
Managing your sales budget and gross margins
Attending to customer complaints effectively and responding within 24 hours
Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
Preventative maintenance programmes and visiting customers to do audits on their equipment
Identification and achievement of measurable technical and process developments and improvements.
Liase between customer, planning and internal sales to ensure accurate forecasting
To really understands the customer's business and provide them with packaging solutions, not just bottles.
Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.
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