(Email & Chat) Customer Engagement SpecialistAre you a problem-solver who thrives on connecting with people through written communication?
Join our growing team as a Customer Engagement Specialist and make a real impact by delivering exceptional support to our valued clients!Why This Role MattersAs a Customer Engagement Specialist, you will be the go-to person for our clients' questions and concerns.
Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service.
If you're passionate about creating positive customer experiences, this is the role for you!What You'll DoEngage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutionsUnderstand Client Needs: Build strong relationships by personalizing your approach to each interactionTroubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfactionCollaborate: Work closely with team members to share insights and develop innovative customer support strategiesImprove Processes: Gather feedback to refine our services and identify areas for growthWhat We're Looking ForExperience: At least 1 year in customer support or a similar roleCommunication Skills: Exceptional written communication abilities that convey empathy, clarity, and professionalismTech Savvy: Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google SheetsComposure: Ability to remain calm and solution-oriented, even under pressureIndustry Insight: Knowledge of eCommerce and CRM systems is a plusYour Tools & SetupA personal PC or laptop (minimum i5 processor or equivalent)A stable internet connection with at least 15 Mbps upload and download speedsPerks And BenefitsCompetitive Pay: Up to $4 USD per hourHealth & Wellness: Comprehensive health and dental coveragePaid Time Off: Recharge and take care of yourselfPerformance Bonuses: Be rewarded for outstanding contributionsRemote Work: Enjoy the flexibility of a permanent, full-time work-from-home setupHow To ApplyCopy and paste this link into your browser: https://bit.ly/cs-application-linkUse the application code: JAZZHRApplications submitted via the provided link will be prioritized.If you're ready to create meaningful customer connections and grow with an innovative team, we'd love to hear from you.
Apply today!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesInternet Publishing
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