Ecommerce - Customer Service Representative

Job Responsibilities:Communications with online customers through various channels by providing product and service information and resolving product and service problems.Maintenance of Web shop customer orders and fulfilment.Handle all Online customers refunds and exchanges.Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Collecting customer information and analysing customer needs.Contributes to team effort by accomplishing related results as neededRequirements:Familiarity with Microsoft Office softwarePrevious experience, especially in particular industryInterpersonal and customer service skillsAnalytical and problem-solving skillsAbility to answer a high volume of calls and/or emails daily.Listening and telephone skillsMulti-taskingAttention to detail.AdaptabilityAnalysing informationIMPORTANT NOTICEBy applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer "personal information" shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 ("POPIA").