Dutch Speaking Online Travel Support Agent Job – Competitive Salary + Benefits – Cape Town, South Africa

Are you passionate about travel and eager to kickstart an exhilarating career journey? Look no further! A prominent travel and hospitality company invites you to seize an exciting new career opportunity as a Dutch-speaking Online Travel Support Agent in Cape Town, South Africa. Join our team and play a pivotal role in crafting unforgettable travel experiences for our customers, all within a supportive and inclusive work environment. If you're enthusiastic, customer-focused, and ready to soar to new heights in the travel industry, this job is tailor-made for you!Your key job responsibilities as the Dutch speaking Online Travel Support Agent in Cape Town, South Africa: Deliver exceptional customer support across multiple online channels, including email, chat, and social media, ensuring prompt and personalized assistanceAssist travellers with a wide range of inquiries, including booking changes, flight arrangements, hotel reservations, and general travel-related questionsProvide expert guidance on travel itineraries, destinations, and accommodation options, tailoring recommendations to meet the unique needs and preferences of each customerResolve customer issues and concerns efficiently and empathetically, maintaining a positive and professional demeanor throughout the interactionStay abreast of company policies, procedures, and travel industry trends to provide accurate and up-to-date information to customersCollaborate closely with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience Requirements for this Dutch speaking Online Travel Support Agent job in Cape Town, South Africa: Fluency in Dutch, with excellent written and verbal communication skillsStrong communication skills in English to effectively engage with international customersPassion for travel and a comprehensive understanding of popular travel destinationsCustomer-centric mindset with exceptional problem-solving abilitiesAbility to thrive in a fast-paced environment and adapt quickly to changing prioritiesPrevious customer service experience, preferably in the travel or hospitality industryProficiency in using computer systems and online booking platformsFlexibility to work in shifts, including weekends and holidays