Disability Claims Assessor

Achieve more than YOU BELIEVE
Discovery Corporate & Employee Benefits Disability Claims Assessor
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives.
We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.
Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate & Employee Benefits
Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces.
It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.
Key Purpose of the role
The primary function of this role is to effectively medically and technically assess and manage disability claims submitted to Discovery Group Risk Disability Claims.
The role also involves participating in projects to develop the team, business, and personal growth.
The incumbent must ensure operational activities are conducted within regulatory frameworks, accurately, effectively, and efficiently, with the necessary knowledge and skills to meet service level agreements.
The candidate should be eager to be part of a growing business unit, embrace continuous improvement, adapt easily to change, challenge the status quo, and motivate others.
Areas of responsibility may include but are not limited to
The successful applicant will be responsible for:

Validating and assessing all disability claims according to company policy with a client-centered approach.
Reviewing and following up on claims within authority structures and targets.
Making medically researched, legally defendable, fair, and justifiable decisions.
Communicating clearly and professionally with stakeholders and clients.
Ensuring all communications comply with company policy and the POPI Act.
Responding correctly and fairly to all queries.
Providing medical expertise, training, coaching, and mentoring to team members.
Collaborating with Medical Officers, Reinsurers, Legal Officers, and other professionals.
Working effectively in a team and contributing to team processes.
Creating initiatives for change and improvement.
Maintaining and developing professional relationships with clients.
Participating in projects and professional development activities.
Preparing for audits and compliance reviews.
Personal Attributes and Skills
The candidate should demonstrate:

High sense of urgency and client service orientation.
High emotional intelligence (EQ).
Self-motivation, attention to detail, multi-tasking ability.
Excellent communication skills.
Problem-solving and analytical skills.
Relationship-building skills.
Ability to cope with pressure and deadlines.
Time management and organizational skills.
Team orientation and compassion.
Outstanding customer service skills.
Action orientation, initiative, and decision-making abilities.
Ability to work independently and in a team.
Education and Experience

Medical Degree or Allied Professional degree from a registered university.
Bachelor's degree in occupational therapy, physiotherapy, speech therapy, or related fields, preferably with vocational assessment experience.
Additional courses like Diploma in Vocational Rehabilitation are recommended.
2-4 years of clinical experience.
Experience in insurance or wellness industries is preferred but not required.
Proficiency in Microsoft Office and Excel.
Employment Equity
The company's Employment Equity Plan and Targets will be considered during recruitment.
We encourage applications from people with disabilities as part of our commitment to equal opportunity.
#J-18808-Ljbffr