Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.Job DescriptionThorough project planning and reporting to clients, internal stakeholders and transition leadersThorough and proactive project review – Risk, Issue, escalation and milestone managementIdentify areas for efficiency improvement and implementing the sameBuild close rapport with key internal stakeholders and clientsManage project escalations and conflicts in projectsMentor and coach direct reports to aid in their developmentStrong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of executionCustomer Experience – understand client needs, wants and expectations and manage them effectivelyMetrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-liveRequired to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition MethodologyRespond to RFI/ RFPs along with the solutions teamAble to take on additional responsibilities in the transition function (e.g. capability building)QualificationsMatricExcellent project management skills applied to wide range and number of project types, complexities, domains and geographiesSelf-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a mustStrong CRM skillsDeep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etcPMP or other project management certification is a plusKnowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plusSupplemental:Maintaining an established work schedule and strong work ethicVery strong analytical, planning, organizational, and time management skillsStrong research skills including gathering and analyzing data from multiple sourcesEffective reporting and documentation skillsAbility to maintain discretion and confidentialityWorking in a cross-functional team and environmentFinancial acumenInterpreting and applying rules, regulations, policies, and proceduresTechnology and system orientationEffective in using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridgesEffectively using organizational and planning skills with attention to detail and follow throughAdditional InformationAbility to work shifts#J-18808-Ljbffr
