Direct Sales Administrator

Vacancy : Administrator
Region : Cape Town
Reporting to : Regional Sales Manager Overall purpose of the job: The role of a sales administrator is to deal with incoming customer enquiries and assisting the sales force with daily sales administration activities and loading of job cards on the Installation portal for technicians.
Also, to assist clients with Certificates and Login details when required.
Duties & Responsibilities: Processing a high volume of sales orders and ensuring correct capturing in the systemCheck prices and ensure contracts are up to dateSupporting the sales force with general operations to help reach the team's objectivesTaking phone calls from customersCommunicate internally important feedback from customers.Assist with general administration duties for sales staffDealing with and responding to high volumes of emailsDeliver a comprehensive service to enquiring customers either directly or through a team of customer service agentsCommunicating courteously with customers by telephone, email, letter and face-to-faceHandling customer complaints or any major incidents.Keeping accurate records of discussions or correspondence with customersSetting up and providing usernames and passwords for customersAssisting customers through the setup process and training customers on the different features of the systemMaintain a deep knowledge of Fidelity SecureDrive's products and services and keep up to date with changesAddress any issues/disputes from customers or clients as quickly and efficiently as possibleAssist the team with adhoc tasks.Minimum qualifications and experience: Matric / Grade 12Excellent verbal and written communication skillsComputer Literate (MS Office, Excel, PowerPoint)Great interpersonal skillsPrior experience in Telematics advantageousHigh organisational skills and ability to manage a number of projects at the same timeAbility to prioritise own workloadMust be Detail orientatedAttributes: PatienceAttentivenessAssertivenessClear communication skillsAbility to use positive languageAction orientatedTime ManagementPlanning and OrganizingGreat work ethic and a willingness to do what needs to be doneAttention to detailProblem SolvingAnalyticalBe comfortable with working in a fast paced and pressurized environmentWe reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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