Desktop Support Engineer

Details of the offer

Minimum Requirements:2-3 years' experience in an IT-related positionA+ and N+ QualificationsRequired Experience:Demonstrated experience in a support desk role within an ICT service provider or contact centre environmentDemonstrated client service experienceDemonstrated working experience in an IT helpdesk or support desk environmentDemonstrated experience working with help desk/ticketing softwareResponsibilities:Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.
)Triaging alerts and reporting incidentsAnalyzing real traffic and associated artifacts: malicious, normal, and application traffic, and demonstrating the ability to differentiate malicious traffic from false positivesCorrelating data points and determining if an event or incident (i.e., security or network) has occurredExperience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscapeUnderstanding of how DNS works for both legitimate and malicious purposesUnderstanding network protocols and traffic flow in an enterprise environmentAbility to communicate clearly (both verbal and written).
Required to work day and night shifts.
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Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

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