Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
We're looking for a Design Lead to carry out the Experience Design activities that will inform and execute on design using a human-centred design approach, working with multiple stakeholders in the Digital Platforms portfolio. This involves leading requirements gathering, user research, interaction design, prototyping and user testing activities in their various guises as well as contributing to the management of experience design standards, methods and frameworks. Manage and plan the User Experience Design/UCD activities on digital product development and continuous improvement initiatives in the Digital Banking space Ensure collaboration and alignment with all associated disciplines of Feature, Visual, UI, and Design thinking in the various phases of digital product development Drive the use of knowledge management and collaboration platform(s) for UX design processes, tools and artefacts Ensure that continuous user engagement at testing facilities for research and testing takes place in line with set out processes and standards Work with Digital Products Owners, E-commerce, Digital Analytics, Digital Marketing and Digital Operations that product design decisions are always customer-led. Work with product owners and technical leads to scope experience design requirements to help develop product plans. Identify opportunities and Facilitate communication between different tribes, and feature teams. Mentor and Coach to ensure adherence to the methods and protocols established in the integrated digital experience design capability. Ensure that the analysis of performance-driven design decisions and continuous improvements. Track and monitor digital experience design activities to ensure that delivery commitments are met within the sprints. Ensure that all decisions are data-led through regular user testing and reporting, customer research and insights and the application of data analysis techniques. Work as needed with customers and users to understand their needs in order "to build the right things and build the right things right". Ensure effective documentation and communication of design via prototypes, workflows, journey maps, wireframes, mockups, story definitions, usability findings and UI designs. Ensure that delivery of design incorporates all various disciplines (Research, ID, UI, VD, Content Writing) in the design process Contribute towards the design (standards, patterns, components, tools etc.) and knowledge (customer, business, trends, metrics etc.) frameworks that form the basis of the Old Mutual digital experience design environment. Stay abreast with design trends and front-end technologies. Engage and align with key digital stakeholders such as product management, digital marketing and technical delivery teams. Lead the user experience design process and collaborate with associated design capabilities (Research, Design, Content writers) in the various stages of design from concept to implementation and continuous improvement. Skills
Agility and ability to lead through influence, Customer Centricity, Data Analytics, Design Leadership, Design Management, Managing Stakeholder Expectations, Personal Mastery, Service Blueprints, Stakeholder Management, Stakeholder Negotiations, Strategic, Structured Approach, Team Collaboration Education Closing Date
22 March 2024 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story!
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