Data Verifier-Fixed Term Contract

Hello… an exciting new opportunity has just become available in our Insure, Specialist Claims Services (Operations) area.
We are looking to recruit a Data Verifier-Fixed Term Contract: 3 months Role Objectives: To ensure that sufficient information is sourced in order to allocate claims correctly.
To ensure a World class experience in terms of Customer Service i.e.
Continuous improvements.
Key Responsibilities: • Establish and Review the merits of a claim • Acknowledge receipt of claim towards broker/ direct client • Determine whether a third party or recovery and segment accordingly (Recovery / Liability) • Identify feasible recovery matters to be handed to recovery area and non feasible.
• Ensure that information according to liability requirement management rules are sourced prior to matters being handed to the liability product line • Check that all the required information is on file (quantum, merits, claim form, info obtained aligned with requirement management).
• Utilise external resources in order to obtain critical information • Complete system notes appropriately (Detailed and comprehensive claimslog notes) • Identify and recommend areas / ways to improve processes.
• Use appropriate toolsto track the use of time of resources, money, materials or equipment.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation • Be aware of capacity building initiatives(i.e.
development programmes, training, mentorship, coaching • Align own behaviour with the organisation culture and values • Actively participate in own professional development and career path.
• Manage expectation of broker / direct client • Improve service though value adding brokerservice • Provide customerservices in line with quality and performance standards • Build positive customer relations and solve or escalate customer queries and complaints • Gather feedback on customer satisfaction and report to the relevant party