PURPOSE OF THE ROLE The Data Analyst will be responsible for developing analysis and reporting capabilities, to monitor performance ensuring that we continually meet the Service Level Agreements with our clients. The role will also be responsible for preparing client reports, identify risks and quality trends from the data and driving continuous improvement to ensure Teraco meet Service Level Agreement. In addition, this role will be responsible for assisting with maintaining and developing client BMS reports, predominately on the environmental monitoring system, and act as a backup to the BMS Data Analyst role.
MAIN FUNCTION OF THE JOB
KEY RESPONSIBILITIES
Analysis and interpretation of data
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality, that can be executed and maintained by other Teraco staff (if required), following best practices;
Identify, analyze, and interpret trends or patterns in complex data sets;
Filter and “clean” data by reviewing reports, printouts, and performance indicators to locate and correct code problems;
Acquire data from primary or secondary data sources and maintain databases/data systems
Evaluate performance against Service Level Agreements and Operational Level Agreements;
Develop SLA and other report sets for ESG, Service Management; Service Desk Reporting, as appropriate, and where possible identify where these reports can be deployed in Ozone as dashboards; (develop proof of concept reports and then collaborate with the Software Development Team to execute in Ozone);
Identify potential or actual breaches;
Ensure that drill down analysis is performed where necessary to identify root causes of trends;
Analyses and reporting performance trends and problem impacts;
Produce gap analysis;
Collate monthly client service level reports;
Maintain and prepare new BMS reports, predominately on the EBO reports system.
Work with management to prioritize business and information needs (note, some of these needs may not be directly related to SLA management i.e. broader data analysis requirements)
Collaborate with other departments (Software Development and Infrastructure Management) to ensure that correct source data is utilised, data is corrected at source and not unnecessarily duplicated;
Document technical specifications or models utilised as agreed with Management – avoid creating solutions that cannot be used and supported by users and other technical resources;
Manage risks associated with access to the information assets/systems.
Log tickets for action, where required, and drive to resolution.
Identify appropriate technology solution for dashboard reporting, develop and implement.
SKILL REQUIREMENTS
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Adept at queries, report writing and presenting findings
High affinity for attention to detail with good admin skills
Strong verbal and written communication skills
Proactive problem solver
Attention to detail
Ability to work independently & as a positive team player
Self-motivated
Conducts self professionally, exhibits high levels of tolerance and patience
This role is expose to confidential information, and therefore requires the ability to show judgement and not to disclose confidential information or any information that may damage Teraco, without explicit approval of the CFO
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 12
Bachelor degree in Mathematics, Economics, Computer Science, Information Management or equivalent preferred, but not mandatory. Note, advance statistical skills not required;
Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks), query writing (e.g. SQL query writing skills)
Minimum 3 years’ experience in an analytical role;
Power user of MS Excel and ability to write macros;
Prior experience on Schneider EBO preferred, but not mandatory.
Prior experience with BMS and BMS devices would be beneficial.
