Cx Lead


Details of the offer

Assisting the business to develop world leading products and services by translating requirements into research solutions, and customer needs & behaviours into valuable products & services.
You will undertake ethnographic research, concept testing, usability testing, focus groups and workshops, create personas, and design information architectures.
Use and develop different tools to suit different use cases
Lead internal teams and external suppliers in the design research process
Proof-reading and quality assurance (QA) of documents and reports
Facilitate innovation workshops
Co-ordinate the development and testing of prototypes
Management reporting on customer research activities
Synthesise Design Research in order to uncover insights that lead to relevant, and compelling opportunities for design
Create Archetypes, Customer and User Personas that are aligned with Company's addressable markets
Produce effective Customer Journey Maps.

Minimum Requirements

Bachelor of Commerce: Financial Management , Advanced Diplomas/National 1st Degrees
3 - 5 years of 3 - 5 years of subject-specific experience, i.e design synthesis and its associated methodologies
Principles of Customer Centered Design and its practical application
Extensive knowledge of Service Design as a methodology as well as various methods that relate to Service Design and Customer Experience
(Advantageous) Familiarity with Design Research tools, e.g MaxQDA, ATLAS.ti etc
(Advantageous) Familarity with statistical analysis software (e.g SPSS)

Source: Executiveplacements


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