Customer Support & Sales Representative (South Africa)

This role is primarily customer support-focused, with occasional sales-related responsibilities such as answering basic sales inquiries or passing warm leads to the appropriate team.Key ResponsibilitiesHandle incoming support requests via email, chat, or phoneProvide professional, timely, and accurate support to clientsAssist with client onboarding and account setupIdentify potential upsell opportunities and direct them to the sales teamMaintain detailed and organized records using CRM toolsCollaborate with internal teams to resolve issues quickly and effectivelyRequirementsExcellent English communication skills with a neutral accent1+ years in a customer service or support role (experience in lead generation or sales is a plus)Comfortable handling support calls and writing professional responsesDetail-oriented with strong organizational and time management skillsTech-savvy – able to work with CRM systems and other online toolsReliable and able to work full-time on Eastern Time scheduleCreate a job alert for this search
#J-18808-Ljbffr