Company & Team - "About Us"
You will be working as part of the Global Energy & Natural Resources Customer Care Team and will bebased in Cape Town, South Africa.
The Team provides Training and Support to corporate and financial clients globally on the insightand analytical services available on the Connect Platform.
Duties and Responsibilities - "Your Role"
Are you customer focused? Do you have experience in Oil & Gas? Do you enjoy working with financialand corporate clients?
You will contribute and make an impact towards customer retention and new business development.
Promote and advance Energy, Chemical and Agribusiness modules on the Connect Platformexternallyto clients andinternallyamongst colleagues operating across EMEA. Provide support through workflow-based presentations and mentoring.
Understand the needs, workflows, and challenges of our clients in EMEA and provide feedback on region-specific recommendations & requirements to the operations and product teams. Facilitate technical communication between internal stakeholders directing customer feedback into the operations team.
Provide feedback to the Operations Team on issues related to Marketing and external messaging. Participate in regional event planning, representing IHS Markit in regional events.
Provide customer feedback to Sales, Research, Product Management and Development teams to assist in the development of existing and new services.
Monitor the competitor landscape in the EMEA Region, providing feedback to the sales, product, and support teams
Work in collaboration with the rest of the team to create and maintain consistent, effective, and up-to-date proactive user guides to support the training provided
Job Requirements - "About You"
Minimum 3 years' experience of working in a customer-facing role, ideally with involvement in oil & gas projects
A good understanding of the oil and gas life cycle, oil and gas operations and economic evaluation
Strong analytical skills and a high level of proficiency with MS applications
Strong technical support experience with ability to respond to tight deadlines demonstrating attention to detail
Fluency in French
Ability to travel in EMEA up to 60% time
Degree in Economics, Business or Finance
Additional Languages
Technology background with ability to quickly learn and assimilate new products and communicate that knowledge to others
A great communicator
Customer focus
Job Benefits - "What we offer"
Cash incentive plan and equity award
Options to work from home
Flexible working hours to allow you to attend your family
Opportunity to work with world experts in the field
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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourageapplications from people of all backgrounds. We are committed to providing equal employmentopportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age,national origin, disability, status as a protected veteran, or any other protected category. Formore information on the many ways in which we enthusiastically support inclusion and diversityefforts for both candidates and employees, please access our Inclusion & Diversity Statementhere .
We are proud to provide reasonable accommodations to applicants with disabilities. If you areinterested in applying for employment with IHS Markit and need special assistance or anaccommodation to use our website or to apply for a position, please contact or call +1 212 849 0399.Determination on requests for reasonable accommodation are considered on a case-by-casebasis.This contact information (email and phone) is intended for application assistanceand accommodation requests only.We are unable to accept resumes or provide informationabout application status through the phone number or email address above. Resumes are only acceptedthrough the online application process, and only qualified candidates will receive considerationand follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test(where permitted by law). In addition, as a federal contractor in the United States, thecompany participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
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Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internalcareers site.
This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, graduates, inclusive employers & anyone who believes in workplace equality.
