Customer Service Representatives

Job Responsibilities & Functions Prioritize and process customer requests submitted by telephone, email, live chat, or instant message Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, transactions, comments, and complaints. Ensure customer satisfaction and provide professional customer support. Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile. Provide accurate, valid, and complete information by using the right methods/tools Comply with defined procedures and correct use of work tools. Commitment to continuous improvement and compliance with the improvement actions agreed with your superior. Comply with security and confidentiality policies defined by the company and our client. Any other function requested by your immediate supervisor or related to the job role. Skills & Competencies: International (USA) Customer service experience Neutral accent Knowledge of customer service principles and practices Advanced or native English Level, C1 CEFR (writing, reading, listening, and speaking) Problem analysis and problem-solving Basic knowledge of computer software and office systems Results oriented Excellent listening skills and an empathetic voice and manner Initiative Stress tolerance Flexibility to work different shifts (including evenings, weekends, or holidays) Ability to pass a pre-employment assessments and background investigation Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer