Customer Service Representative - US HoursDo you have 12 months' experience working in an international contact centre environment? What if you could make your job fit your lifestyle instead of it being the other way around? With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.
Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and turn your "job" into a thriving career.
Well, it's time to stop imagining! We're on the hunt to find night owls ready to expand their service industry experience and fuel their passion for people in a US market.
Career growth and personal development
Between 5pm and 4am, you'll be working on-site from our vibrant Cape Town office in the heart of the city where creativity meets cutting edge technology. Being a global organization with customers all around the globe, our office never sleeps.
Lucky for you that means you'll not only have all the support you need to help you thrive in this role, you'll also have access to FREE Learning and Leadership Development programs that will lead you further along your career journey. All the while you'll become part of a community of likeminded individuals that that become friends for life.
What you will do in this role
As a Customer Service Representative on our team, you will:
Establish customer requests and expectations, offering efficient and accurate resolution Manage multichannel interactions (e.g., voice, email, or chat) to ensure a consistent customer experience Champion better brand experiences for our customers and clients by upselling and recommending client products, services, and solutions Process payment information with high security and integrity Your qualifications and experience
Concentrix + Webhelp is a great match if you:
Have a matric certificate Are proficient in English verbal communication Have at least 12 months' experience working in an international contact centre environment (Essential)Have the ability to troubleshoot and find effective resolutions Are self-motivated and highly responsible What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Enjoy the daytime freedom of working late shifts between 5pm – 4am so you can use standard business hours at your leisure Salary R9,166 (including campaign and night shift allowances)Additional bonus earning potential up to R4,500Fantastic Employee Assistance Programme (EAP) Medical aid for main member Subsidised transportGroup life cover Please complete our online assessment, which you'll receive a link for via email after applying. Find a distraction-free environment to complete your assessment to the best of your ability. Passing this step is an essential part of the selection process. The sooner you get this done, the quicker we can dive into reviewing your application. Please note that the appointment will be made in line with the company's EE Plan.
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