Customer Service Representative

Customer Service Representative

Dolla S Bake

Customer Service Representative

Details of the offer

Founded in 2014, were moving fast and changing the way SMEs approach the marketplace. Ship Monk enables merchants to focus on building their brand and achieving nextlevel growth by providing revolutionary multichannel order fulfillment services and eCommerce management software. Our promise to customers Stress Less, Grow More. Our Customer Service Account Managers called Happiness Engineers are responsible for providing training, support and problem resolution to Ship Monk accounts. They work closely with the accounts, our warehouse management and staff, and developers to ensure requests are done ontime and in a professional manner. We are seeking Happiness Engineers to join our team with the flexibility to work either our 900am1700pm or 1200pm800pm shift. REQUIREMENTS Associate Degree in Communication, Business Administration or related field 2 years of experience as a Customer Service Representative or in similar role preferred Must possess strong problem solving and relationship building skills Experience with Freshdesk or comparable support software is a plus Experience with Project Management tool such as Asana is a plus Strong attention to detail Demonstrate excellent verbal and written communication skills Ability to work in fast paced environment and multitask BENEFITS Competitive starting salary Health benefits available after 90 days medical, dental, vision Unlimited PTO 401k retirement plan Wellness program onsite gym, healthy snacks, etc. Fun work environment trampoline, ping pong table games, monthly gathering Referral Bonus Program And even more great benefits to be introduced in 2020

Source: Sercanto_Ppc


  • Sales / Trade Representative - Sales