Customer Service Representative

Customer Service Representative

Clover Sa

Customer Service Representative

Details of the offer

Clovers corporate strategy is to build onto existing competencies within the Group and to establish a culture of exceptional performance with a view to set a platform for future market expansion.KEY DUTIES:Display a professional telephone and Etiquette.Complete adherence to ISO procedures at all times.Regular customer contacts to maintain a good relationship and maintain best Customer Service practices.Follow communication procedures, guidelines and policies.Meet set deadlines & timeous task completion.Investigation and logging of all customer complaints on CRM tool, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactionsEscalation of problems to the Customer Service Lead or Manager.To ensure daily, weekly and monthly reports are compiled and submitted timeouslyTo ensure that all individual and departmental targets are consistently achievedTo ensure courteous accurate and professional interaction with clients at all timesTo participate in various ad hoc projects within the Customer Service departmentPREFFERED REQUIREMENTS:Grade 12 or equivalent Business Management diplomaRecommend 3-4 years Customer Service ExperienceCapable of working in a dynamic team environmentFluent in English with strong written and verbal communication skillsWork within established procedures with a moderate level of supervision with an ability to make sound decision by assessing each situation using standard procedures.Identifies problems and relevant issues in straightforward situationBasic computer skills with accurate keyboarding skills, experience in using MS Word, Excel, Internet application including email, SAP preferred.Has developed specialized skills or is multi-skilled in own work area.PROFILE REQUIREMENT:Excellent customer service skillsAbility to work under pressure, must exhibit good time management skillsAccuracy and attention to detailEnergetic and enthusiasticAbsolute discretion and observance of confidentiality requirementsMust demonstrate an acute sense of urgency and commitment.Target driven

Source: Adzuna_Ppc


  • Other Jobs / Other Jobs - Crafts