Customer Service Coordinator

RESPONSIBILITIES:Sales AdministrationMaintain and update sales records, reports, and databases.Liaise with the sales team to ensure accurate and timely order fulfilment.Monitor sales targets and assist in preparing performance reports.Manage and coordinate exports to various clients.Manage and coordinate orders from receipt to despatch.Customer CareEnsure all customer complaints and queries are resolved professionally and efficiently.Ensure a positive customer experience through excellent communication and problem-solving.
Oversee after-sales support and service delivery.
Analyse customer feedback to drive continuous improvement.
REQUIREMENTSMatric.
Diploma or degree in related field.Proven experience in sales administration and customer service roles.
Proficiency in CRM and sales management tools.
Problem solving skills.
Strong organizational and multitasking abilitiesExcellent communication and interpersonal skills.
Customer-focused mindset with a commitment to quality service.