Customer Service Consultant: Claims

Customer Service Consultant: Claims
Company:

Telesure Investment Holdings


Customer Service Consultant: Claims

Details of the offer

Johannesburg, Gauteng Permanent Company Telesure Investment Holdings Reference LG13/08 Published 13/08/2019 Location Johannesburg, South Africa Introduction The Customer Service Consultant for Cliams, contributes to the organizational goals by processing already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardization across the organisation to enable decision making on a claim. Job Functions Call Centre,Client Services Industries Call Centre & Helpdesk,Financial Services,Insurance Specification Job Objectives: Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis. Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Remain up to date current and new product knowledge to enable effective decision making. Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately). Ensure regular feedback to services department and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the services department. Deliver the Telesure Service Way through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Huddle Attendance Do validation checks Complete TTDs and requests Arrange reports Refer to LA Handle enquiries on existing claims (internal) Load and action 15 minute messages Arrange to collect salvage - Non-Motor (after reports) Arrange to collect salvage - Motor (drivable non financed) Request Convo Retrieve Convo Listen and transcribe convos Do costing Finalise claims and send to services Issue repair / replace vouchers Correct costing on invoice Requirements Essential: Grade 12 (Standard 10) with University Entrance (NQF4) Relevant FAIS Qualification 1 to 3 years Claims Experience At least 2-3 years’ experience in a Customer Service environment Desirable: Degree/Diploma related to Financial Industry Call Centre Experience


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