Customer Service Assistant

Compass Group is a leading global provider of food and support services, with a diverse portfolio of clients in various industries such as healthcare, education, and business.
We are committed to delivering exceptional experiences to our clients and customers, and this is only made possible by our dedicated team of employees.
We are currently seeking a passionate and customer-focused individual to join our team as a Customer Service Assistant.As a Customer Service Assistant, you will play a vital role in ensuring that our clients and customers receive the highest level of service and care.
You will be working closely with our clients, customers, and internal teams to provide support and assistance in various areas such as customer inquiries, order management, and issue resolution.
Your exceptional communication skills and positive attitude will be key in building and maintaining strong relationships with our customers and representing Compass Group in a professional manner.Key Responsibilities:- Respond to customer inquiries through various channels including phone, email, and social media, providing timely and accurate information and ensuring customer satisfaction- Coordinate and process orders from customers, ensuring accuracy and timely delivery- Collaborate with internal teams to resolve customer issues and complaints in a timely and professional manner- Maintain accurate and organized customer records and documentation- Proactively identify opportunities for improvement in processes and procedures to enhance the customer experience- Ensure compliance with company policies and procedures, as well as food safety and hygiene standards- Provide friendly and efficient service to customers and assist with any on-site requests or issues- Participate in training and development activities to enhance skills and knowledgeQualifications:- Previous experience in a customer service or hospitality role- Excellent communication skills, both written and verbal- Strong problem-solving skills and ability to handle difficult and challenging situations with professionalism- Attention to detail and ability to work in a fast-paced and dynamic environment- Proficiency in computer systems and Microsoft Office Suite- Positive attitude and ability to work well in a team environment- Flexibility to work weekends, holidays, and varying shifts as neededWe offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.
If you are passionate about delivering exceptional customer service and want to be a part of a dynamic and growing company, then we want to hear from you!
Apply now to join the Compass Group team as a Customer Service Assistant.