Customer Service Agents - Shifts

Customer Service Agents - Shifts
Company:

Jobmail


Customer Service Agents - Shifts

Details of the offer

Service provider seeks Helpdesk Operator/Customer Support Agent with excellent communication skills
Qualification
Matric
IT related qualification will be beneficial

Requirements
3 Years working experience in first line support
Experience working at an Internet Service Provider
Able and willing to work shifts on a rotational basis
Able to multitask
Ability to handle difficult customers telephonically
Patient

Duties
Identify the "problem" and transfer to the right Technician
Able to multitask
Act as a go to person

Requirements


Knowledges:

  • Internet
  • Internet

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