Customer Service Agent

Duties: Manage a large number of incoming/ outgoing calls. Generate red alerts and escalation to higher management within a reasonable time frame. Building sustainable relationships and trust with customers through interactive communication. Obtain accurate valid and complete information by using the correct tools supplied. Meet customer team targets. Keep records of customer interactions process customer complaints and file documents. Follow communication procedures, guidelines, and policies set by the Company. Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Follow up and ensure the case is resolved within the time frame. Go the extra mile to engage with the customer to resolve his complaint. Requirements: Matric or higher tertiary qualification Code 8 license Minimum 2 years in similar role Read, Write and Speak English Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skill and active listening Familiarity with CRM systems and practices Excellent communication skills Attributes: People first attitude. Technical and critical writing. Empathy. Ability to use positive language. Clear communication skills. Understand the customers point of view. Seek a solution. Remain calm and collected.