This advertiser has chosen not to accept applicants from your region.Job OverviewHuntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES, then we are looking for you!Job ResponsibilitiesProvide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.Proactively identify issues and problems before they arise, using effective problem-solving techniques to help customers resolve their issues.Progress to taking escalated calls and complaints in line with procedures.Work with various parts of the business to resolve issues.Connect and build rapport with the customer.Respond to customers.Job RequirementsMatric or NQF Level 4 equivalent.Clear Credit and Criminal record.Computer literate.Minimum of 1 year experience in customer service webchat.Basic understanding and knowledge of the UK market is beneficial.Required SkillsCustomer Service webchat experience.Excellent communication (Written and Verbal).Ability to deal/interact with different customers.Product Knowledge.Core Behaviors:A Winning Mindset: Bring Your A Game.Passion is contagious: Work every day like it's your first day on the job.Strive for Greater: Stay dedicated to continuous improvement.Challenge the status quo and bring your best ideas forward.Servant Leadership: Enable and Empower all Employees.Do the Right Thing: Be empathetic and respectful to everyone always.Act with integrity even if no one is watching.Deliver WOW: Own It.Take personal responsibility for getting things done, find a way.Deliver Unbelievable Service: Create WOW moments for your customers every time.Subject to HW incentive & remuneration policies, speak to your recruiter for more information.
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