Customer Service Administrator Apprentice

Customer Service Administrator Apprentice

Sem Investment Enterprise

Customer Service Administrator Apprentice

Details of the offer

General Duties
Answer telephone queries in a timely and professional manner and forward on to correct personnel within the ADT team as appropriate
Check insurance certificates, tax and MOT for various ADT clients, with ADT management support
Develop good communication skills to resolve customer queries
Own actions through to resolution
With support, highlight complaints, escalations and personnel issues as they arise ensuring impact to client is minimal
Together with Compliance Team members maintain up to date data on Riskmapp system and knowledge of the Alert Driving System
Ensure Riskmapp and external systems accessed by ADT are updated efficiently and accurately and that data held on external Gov.UK vehicle and driving licence information sites are accurately interpreted to ensure data held and uploaded is correct
Overview and administration of Alert Driving eLearning systems
Processing of adhoc administrative tasks for various client accounts
Any additional tasks as directed by ADT Management Team
Additional Information
Proving customer support with a flexible approach to dealing with ad hoc
With support of management, prioritise workload and be flexible to support ADT team when workload volumes are excessive
Ensure a sensitive approach in daily activity that requires team to comply to client policies,
business controls and guidelines, additionally comply to data protection and data security guidelines
Keep knowledge up to date on Riskmapp site and any updates to the services ADT provides
Be prepared to maintain records of own personal development to ensure prepared to discuss personal development at performance reviews
Acknowledge, investigate and seek approvals prior to approving any matters relating to a change in policy or procedure
Take initiative to acquire new skills and complete assigned apprenticeship
Desired skills
Excellent organisational skills to priorities and manage workload
ComputerIT skills, Microsoft package
Personal qualities
Able to communicate effectively with key stakeholders, Clients, Suppliers, Team Members and Management Team
Able to adhere to ADT internal requirements to ensure confidential material handled appropriately and to discreetly deal with any issues
Able to handle telephone calls and email queries in a professional and friendly manner
To seek advice and guidance if unsure of a processprocedurecustomer response type
Desired qualifications
5 GCSEs or equivalent at grade AC Grade 4 to 9 including English and maths
Future prospects
Ongoing development and personal progression routes
You will complete a Customer Service Level 3 Apprenticeship Standard for the 15 months of this programme
20 days holiday plus 8 bank holidays
Salary increase throughout apprenticeship duration


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