Customer Relationship Manager

We are looking for a skilled Customer Relationship Manager to maintain the operational relationship requirements of our clients.
You will be responsible for maintaining long-term key clients by understanding their operational requirements.
You will be a key point of contact for Kuba and will identify their needs to promote our solutions and achieve mutual satisfaction through building trusted relationships.
Kuba will rely on you to find ways to outperform and maintain our company's positive image.To succeed in this role, you should be an excellent communicator, a strategic thinker with an analytical mind, possess strong problem-solving skills, and be able to quickly build rapport with customers.
You will also work internally with the sales, business analyst, and engineering teams.The goal of this role is to maintain and expand relationships with existing clients.ResponsibilitiesDevelop a trust relationship with your portfolio of clientsUnderstand our clients' needs and develop plans to support themUnderstand and resolve client queries in a timely and effective mannerImprove the quality and efficiency of Customer Service (organization, processes, tools, inter-department coordination, etc.
)Serve as the communication link between clients and internal teamsPrepare regular reports of progress for internal and external stakeholdersEnsure internal teams understand and comply with contractual obligationsMeet all deadlines and conditions specified in contractsComply with all internal policies, ISMS, and legal regulations at all timesManage customer orders via CRMMonitor projects under warranty or maintenance contractsCoordinate and plan tasks related to customer support in collaboration with relevant managers and teamsOversee projects related to hardware or software updates under maintenance or warranty, respecting deadlines, budget, scope, and quality, proposing schedules to clients with support from relevant teamsEnsure service performance under maintenance or warranty contracts and initiate renewal processes at least 2 months before expiryAlert superiors if events may compromise contractual commitmentsRequirementsProven experience as a Customer Relationship ManagerClient-oriented mindset and ability to foster positive relationshipsStrong communication and interpersonal skills across organizational levelsExperience in providing client-based solutionsKnowledge of CRM practices (Frontrange - Ivanti)Problem-solving attitude with attention to detailExcellent organizational skillsTeamwork and leadership abilitiesWillingness to travel to clientsBenefitsSalary commensurate with the positionProvident FundPaid Time OffTraining & Development
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