Customer Relations Officer: Walk-In-Centre (Vangate)- 5 Posts Available, Ref No. Wcmd 34/2025

Details Closing Date: 2025/05/05
Reference Number: WCG250325-3
Tracking Number: WCMD 34/2025
Job Title: Customer Relations Officer: Walk-in-Centre (Vangate) - 5 posts available, Ref No.
WCMD 34/2025
Department: Western Cape Mobility Department
Salary level: 7
Job Type: Permanent
Location: Athlone, Western Cape, South Africa
Enquiries: Ms L Wilmot at 021 483 0214
Job PurposeThe Western Cape Mobility Department has an opportunity for a competent individual to assist with general office administrative processes in terms of all operating license applications and face-to-face interaction with clients.
Minimum RequirementsAn appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 1 year relevant administrative support experience in operating licensing administration working environment.
Key Performance AreasCustomer Relations ManagementEnquiries - To provide an effective and efficient client servicePayment ManagementService deliverySystems knowledgeKnowledge of the following:Public management theory and practices; Organisation development; Human capital management; Institutional performance systems; Modern governance and administration; Financial management; Customer/client relations; Conflict management; Public Transport; The National Land Transport Amendment Act 23 of 2023 and related regulations; Relevant legislation, policies, prescripts, and procedures.
Skills needed:Financial Management; Computer Literacy; Written and verbal communication; Problem solving; Presentation; Conflict resolution; Sound organizational skills; Good interpersonal relations; Commitment and Integrity; Customer service orientation; Diversity Management; Team leadership; Self-Management and motivation; Ability to act with fact and discretion; Good grooming and presentation; High level of reliability; Good telephone etiquette.
RemunerationR 325 101 - R 382 959 per annum (Salary level 7) Note on remuneration: in addition, service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc.)
are funded or co-funded in terms of the applicable prescripts or collective agreements.
NotesShortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting.
These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests.
The selection process will be guided by the EE targets of the employing department.
By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference.
Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.
Policy: The Western Cape Government is guided by the principles of Employment Equity.
Disabled candidates are encouraged to apply, and an indication in this regard would be appreciated.
Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.

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