Customer Operations Manager

Customer Operations Manager

Sharon Nurock Recruitment C.C.

Customer Operations Manager

Details of the offer

Reference: DUR001796-KS-1 Our client, a national manufacturing company, is currently seeking the services of a Customer Operations Manager for their branches in Durban, Johannesburg and Cape Town. Minimum Qualifications and Experience Required: Degree or Diploma relevant to Sales, Marketing, Business Management. Minimum 8 years’ experience in FMCG sales environment. Minimum 5 years at management level, primarily operational and/or strategic of nature. Preferable experience in the Commodity Industry. KPA's: Sales management. Strategic development Agencies & Trade interaction. System management. Point of Purchase management Regional sales strategy Operation activity reports. Customer service. Key Account Responsibilities: Responsible for the assigned customer's achievement of volume and revenue objective by negotiating a dynamic annual agreement and by ensuring optimization in-store of key leverage of business (product weighted distribution, visibility, price competitiveness, promotion efficiency – pre and post evaluation). Competencies: Good strategic process. Commercial insights. Business acumen. Leadership and people skills. Management skills (plan, organize, control). Customer service orientation. Analytical/attention to detail. Energetic/self-motivated/results driven. Assertive/confident. Sound judgment. Initiative. Emotional maturity/ stability. High level of computer literacy. Diplomacy and confidence at all levels. Excellent negotiating skills. Diligence and attention to detail. R 50 000 - 60 000 Annually

Source: Adzuna_Ppc


  • Call Center - Customer Support / Customer Service Manager