Customer Experience Manager

Customer Experience Manager
Company:

Drake International


Customer Experience Manager

Details of the offer

A NGO based in Tokai, Cape Town is looking for a CUSTOMER EXPERIENCE MANAGER who is experienced in the design and implementation of customer experiences and services and product strategies to enhance the NGO's track record of excellence and leadership in the field of community-based HIV prevention and care.

REQUIREMENTS: Qualifications and Experience:

* Bachelor's Degree
* Previous field experience in South Africa in any industry in corporate or the NGO sectors
* Minimum 7 years' experience in a managerial post in corporate or non-profit sector

RESPONSIBILITIES:

Goals and Strategy

* Direct all Customer Experience/product marketing staff
* Develop customer experience and product marketing strategies that align with organisational goals, strategies and tactics
* Research, identify and deliver to client needs
* Monitor and evaluate progress toward health services goals/targets/outcomes
* Collaborate with the development of new medical and psycho-social products, programmes and innovations in ongoing programmes
* Contribute to the design of effective and efficient systems and process to support delivery of high quality care and prevention services

Operations

* Ensure implementation of customer experience and product goals are met
* Practice within the scope of professional discipline and range of activities
* Promote and embed a culture of innovation, clinical best practice and quality improvement
Relationship Management

* Internal - manage inter-departmental synergies in relation to health services programmes
* External - collaborate with colleagues managing relationships with funders, government, partners, etc.
* Build and maintain strategic partnerships at all levels

General Personality Traits
· Insatiable desire for the absolute best client and staff experience

· Service disposition

· Strategic thinker

· Influencer of note
· Love for people

· Detailed focus

· Exceptional leadership qualities

· Strong ethics
· High energy level and dedication

· Exceptional communication skills and the ability to convey information to various audiences, including a range of cultures and backgrounds

Ability to garner trust among project team and stakeholders


Source: Neuvoo3_Ppc


Area:

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