Customer Experience Advisor

Customer Experience Advisor page is loadedCustomer Experience AdvisorApply locations: Blouberg Rural | Time type: Full time | Posted on: Posted Yesterday | Time left to apply: End Date: May 14, 2025 (4 days left to apply) | Job requisition id: R32759Job DescriptionTo provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannels and Self Service) based on customer centricity and customer experience best practices.Contribute to cost efficiencies through responsible utilisation of work-related resources.Prevent complaints by proactively identifying customers that need additional check-ins or are about to leave the branch without being helped, and assist these customers with alternatives (e.g., book a ticket or use Digital Channels).Provide excellent customer service to external clients entering the branch to get assistance with banking or financial needs.Contribute to teamwork and inclusivity within the team.Identify and utilise opportunities to assess and improve own performance.Ensure operational excellence through the delivery of work processes according to defined quality standards.Optimise work through the application of learning experiences.Build and maintain stakeholder relationships.Deliver customer service through adherence to quality service standards.Job DetailsNote: Applications will not be accepted after the date below.
Please submit your application before the closing date.Closing date: 14/05/25All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
Candidates can voluntarily disclose their disability information, which will be kept confidential unless required by law.Introduce YourselfIntroduce yourself to our recruiters.
We will contact you if there's a role that matches your profile.If you have any queries, please log them via MyQ.About UsServing retail and commercial customers, FNB is more than just a bank.
We offer life and short-term insurance, innovative savings and investment products, and a digital universe of solutions to help customers navigate everyday challenges and opportunities.
Our market-leading app and globally recognized rewards system in eBucks set us apart.
FNB has received multiple awards, including the title of the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report.
Join us to build an exciting and rewarding career and make a meaningful impact on people's lives in an authentic, profound, and sustainable way.
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