JOB DESCRIPTION We deliver high-quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.Your Role
The Airlogistics Customer Care Specialist is responsible for ensuring that our customer's experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem-solving, customer follow up, interaction with our sales colleagues, and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.Your Responsibilities
Customer Care and Satisfaction Management: Pro-actively advise and consult Customers to ensure satisfaction
Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
Customer On-boarding: Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables
Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders
Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure.
Operational Relationship Management: Knowledge exchange with the sales and account management teams.
Reporting and Performance Analysis Creating, refining and reviewing reports as needed including Performance analysis
Claims Management: From reporting through to closure
Your Skills and Experiences
Other Degree / Diploma - Freight Forwarding (preferred)
You have at least 5 years experience in Air Logistics
You have at least 5 years experience in Freight Forwarding
Good command of the English Language - both written & spoken
Strong Analytical and analysis skills
Good Communication & Conflict resolution skills
Decision making & Problem solving skills
Good Reasons to Join
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.About Kuehne + Nagel
With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
