Customer Care Consultant ( Jb691)

Customer Care Consultant ( JB691) Pinetown R6000 R7000 per month Grade 12 1 year experience in call centre or similar role Excellent computer literacy is essential MS Outlook, MS Word, and MS Excel To ensure all complaints lodged are resolved amicably and timeously Complaints resolution and ensuring customer satisfaction Liaise with internal departments to resolve complaints Ensure complaints are processed within required timeframes Ensure completion on high level complaints Assist with related projects Ensure processes are effective and followed Conflict management General administration, daily, weekly and monthly reporting Ad hoc duties