11 Nov '20 Customer and Innovation Manager Apply Media / Marketing / Advertising / PR / Publishing, South Africa - KwaZulu Natal eThekwini Central (Durban / Pinetown / Umlazi)
R 35000 - R 40000 Monthly
Leading, Durban based Services company seeks a highly inquisitive Customer and Innovation Manager with superior research and analytical skills to track and predict trends in an ever-changing industry to give a competitive advantage.
This is a critical role in driving change and new growth, cultivating innovation capabilities within the organization, and new technologies to be one step ahead.
You will need:
- Superior research and analytical skills to track and predict trends.
- Deep understanding of significant aspects of technologies, business models, and regulations relevant for the industry.
- Excellent interpersonal skills and the ability to persuasively sell ideas.
- Hospitality background will be of interest
- 10+ years of relevant experience in innovation, technology, research and development, product development, and/or solutions development.
- Relevant degree or equivalent in Business Management
- Demonstrated success in defining a culture of innovation and driving dramatic growth through new revenue sources.
Duties:
- Create an innovation strategy that is understood and endorsed by key stakeholders including executive leadership, employees, customers, and partners.
- Build a well-balanced innovation portfolio and roadmap that drives investments & growth.
- Ensure that the company is successful in taking its innovations to market in a timely and scalable way.
- Responsible for tracking new technology developments in areas of interest to the business to ensure that it maintains a technological edge within the industry, analysing and improving upon technology standards, and maintaining organizational awareness of new technologies.
- Use innovation to differentiate the company in the market, provide unique value to customers and help build long-term relationships with customers.
- Follow customer responses to new ideas to track and analyse success.
- Monitor research and development of other organizations to spot trends in innovation and supplement research findings in the company’s industry.
- Analyse existing practices to isolate areas ripe for improvement or enhancement.
- Encourages creative thinking in employees and finds ways to nurture innovative thinking across all areas of the company.
- Push business boundaries and challenge long-held assumptions.
- Rethink solutions to emerging business problems.
- Develop cutting-edge ideas that invite change and differentiation.
- Keep all new projects in line with the company’s mission and maintains consistency with the company’s vision and brand.
Ad Visible Until: 29 December 2020 Ref: DBN001725/CS Vacancy Type: Permanent
1083 5373 398 621
