Community Operations Manager (Vaal)

Vacancy: Community Operations Manager
Region: (Various)
Reports To: Branch Manager
Indirect Reports: Regional Operations Manager
Overall Purpose of the Job
The Community Operations Manager assists the Branch Manager with growth initiatives (OI, customers, attrition, etc.)
and implements the local community strategy within the branch.
The role includes operational management functions such as:

Developing proactive security strategies
Building relationships with SAPS and community stakeholders
Managing customer service and communication channels
Staff training and development
Aligning marketing efforts
Overseeing general operational duties including response management, compliance, budgeting, and HR functions

Minimum Requirements

Senior Certificate or equivalent
Post-matric qualification in General Management (advantageous)
Minimum 3 years' experience at Mid-Management level
Grade B PSIRA Certificate (including Reaction)
Valid driver's license (minimum 2 years)
Firearm competency (Handgun, for business purposes)
Grade B Security Certificate (existing or to be obtained on appointment)

Responsibilities
The role involves strategic planning, community engagement, crime reduction initiatives, SAPS collaboration, customer service, staff training, marketing, and overall operational management.
Specific duties include developing security strategies, conducting risk assessments, managing relationships with SAPS and community forums, overseeing staff training, ensuring compliance, managing budgets and HR processes, and leading special projects.
Competencies

Proficiency in MS Office (including advanced Excel and PowerPoint)
Strong knowledge of operations, sales, technical, and administrative processes
Integrity, trust, and people-focused leadership
Command skills and system management
Time management and business acumen
Results-driven and customer-focused
Effective team building and performance management

Fidelity Services Group supports fair practice and encourages applications from all qualified candidates, especially from disadvantaged groups.
If not contacted within 10 working days after the closing date, please consider your application unsuccessful.
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