Commercial Claims Specialist

To monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk frameworks.
To gather all monitored information and compile into logical reports and provide analysed feedback to relevant stakeholders with the view to provide trends and insight on how to improve quality and proactively mitigate risks in their environment.Qualifications :Completed MatricRE (Regulatory Examination)NQF Level 5 Higher CertificatesFAIS CompliantExperience5 years experience in Sales Call centre experienceProduct Knowledge : Commercial InsuranceGeneral Insurance knowledge (Corporate and Business Insurance)2 years experience in Quality Assurance2 years supervisory experienceAdditional Information :Articulating InformationChecking ThingsDeveloping ExpertiseFollowing ProceduresInteracting with PeopleBanking Process & ProceduresComplianceInsurance PrinciplesInsurance Products & ServicesProduct and Services KnowledgeRemote Work :Employment Type :Key SkillsAccess Control System, B2C, Business Analysis, Data Structures, Affiliate Marketing, Loans
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