Responsibilities:Adopt the key interface role between the fleet customer and our business by providing exceptional customer service.Contact, resolve problems & queries and build relationships with allocated clients Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal) Build on existing client base.Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges Deliver continuous training to business sources and clients to explain products Market and promote products in order to increase brand awareness Focus on growing and developing existing clients Achieve above-average results on customer satisfactory surveys Perform daily administration function to improve on and maintain customer satisfaction.Update CRM and coverage reports daily Report in respect of daily activities to relevant Manager Attend to all fleet queries, setup of fleet reports and alerts Attend to de/re installation and repair queries and / or requests Attend to cancellation requests Attend to account queries Attend to updates of client and vehicle information (self-service portal) Requirements:National Senior certificate/ Grade 12 MS Office Suite (Excel Intermediate / Advanced) 2 Years Corporate Account Management and Sales Experience 2 Years Relationship Management 2 Years
