Vodafone3,893 reviews-Vodafone3,893 reviewsRead what people are saying about working here.Johannesburg, GautengVodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.
Were at our best when we lead and over the past 25 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. Were immensely proud to be a leader in our field and are 100% committed to continue trailblazing.
We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customers eyes and take personal accountability for the customer experience.
We have the below vacancy available in our Organisation:
The H band Cluster Specialist (Kempton Park) role based within Commercial Business Unit.The role of the Cluster Specialist (Kempton Park) is a hands-on operational and tactical role that is responsible for strategically driving sales and service performance and business model compliance across segments and channels within the Kempton Park Cluster.
The role is accountable for building and maintaining relations with key stakeholders, which include trade and channel partners, the internal organisation and suppliers, to effectively support retail in terms of operational excellence in sales, marketing, service and customer experience.
Your Responsibilities will include:
Sales ManagementDrive target related growth of sales and revenues through strategic implementation of marketing and sales activities within the Cluster against KPIs
Manage the enablement of sales across channels and stores
Ensure implementation and success of new products and services across channels and identify opportunities to drive product awareness
Monitor and report on competitor activity and ensure gap closure through the development of competitor activity plansDistribution and Marketing Management
Manage the distribution points in terms of products and services in the correct channel segments
Identify Drive key findings/learning with Vodacom Academy to ensure better and optimal knowledge levels in trade
Drive usage of knowledge platform across relevant stores and channelsField Management
Ensure that targets are achieved via the associated system for Field Management
Ensure the use of all applicable systems required to manage the channels
Drive Red Flag closures and store query escalation.
Adhere to weekly visits and monthly call cycle as planned.
Effectively log and conclude property related escalations on behalf of Branded Stores
Capturing and distributing minutes and action points of meetings held.
No direct reports. Will be required to work with outsourced agencies.
The ideal candidate for this role will have:
Matric / Grade 12 with minimum 5 years relevant experience
3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
With 3-5 years relevant experience3-5 years relevant experience in small business development, marketing or sales
Work experience in the telecommunications industry
3-5 years experience within Retail or Business environment with exposure to (Operating Model management, Projects implementationand monitoring, commercial and performance management ( essential) , stakeholders management ( highly beneficial)
Drivers License EBO Essential and own working vehicle