Client Support Manager

Job Summary:We are looking for a Support Manager to lead our customer support team, ensuring efficient issue resolution and excellent service delivery.
The ideal candidate should have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements to enhance the support experience.Key Responsibilities:Lead and mentor the support team to meet KPIs and service goals.Ensure timely resolution of customer inquiries and escalations.Optimize support processes and implement best practices.Use data analytics to improve service quality and efficiency.Ensure compliance with US consumer protection laws (FTC, TCPA, ADA, etc.
).Collaborate with cross-functional teams to enhance customer experience.Qualifications:Bachelor's degree in Business, IT, or a related field preferred.3+ years of experience in support or customer service management.Strong leadership, communication, and problem-solving skills.Experience with CRM/ticketing systems (Zendesk, Salesforce, etc.
).Knowledge of US customer service standards, data privacy laws (CCPA), and time zone management.