Client Success Manager (Podcast Company)

Client Success Manager (Podcast Company)Join to apply for the Client Success Manager (Podcast Company) role at Growth TroopsClient Success Manager (Podcast Company)Join to apply for the Client Success Manager (Podcast Company) role at Growth TroopsGet AI-powered advice on this job and more exclusive features.This range is provided by Growth Troops.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeJob Title: Client Success ManagerLocation: Remote (must work U.S. Eastern Time, Mon–Fri, 9AM–6PM EST)Position Type: Full-TimeReports To: Executive LeadershipOverview:The Client Success Manager plays a critical role in managing the end-to-end client experience for a fast-growing podcast production and distribution service tailored to B2B service providers.
This role demands a proactive, personable, and organized professional who excels in relationship-building, communication, and operational follow-through.
Responsible for serving as the primary point of contact for clients, the Client Success Manager ensures expectations are exceeded, solutions are delivered on time, and satisfaction is maintained throughout the client lifecycle.
This person should be skilled in managing tech-enabled services and capable of addressing concerns with both tact and clarity, ensuring mutual accountability across internal and client teams.Key Responsibilities:Act as the primary relationship owner for client accounts, maintaining clear, respectful, and timely communication at all stages of the engagementBuild long-term client relationships by understanding strategic objectives, translating needs into service actions, and customizing support accordinglyProactively identify and resolve issues, manage expectations, and provide clarity and structure to both internal stakeholders and clientsUtilize HubSpot CRM (or similar platforms) for task management, automation tracking, and client interaction documentationCreate client-facing support materials including onboarding guides, walkthrough videos, SOPs, and email newslettersLead the onboarding process with clarity, structure, and supporting visuals to ensure clients are successful early in the lifecycleMonitor client satisfaction and feedback, flag risk areas, and propose solutions to enhance the overall experienceCollaborate cross-functionally with production, operations, and strategy teams to ensure deliverables align with client goals and timelinesCall out both internal team members and clients as needed with respectful, firm communication that keeps accountability and outcomes on trackCollect client testimonials, track successful case outcomes, and develop referral and advocacy pipelinesQualifications:2–4 years of experience in customer experience, coaching, consulting, or account managementStrong working knowledge of HubSpot or Go High Level, along with Slack, Calendly, and preferably ZapierHigh comfort level with digital tools and process automation to enhance client engagement and internal efficiencyDemonstrated ability to manage multiple client accounts simultaneously without compromising service qualityStrong written and verbal English communication skills, with a confident and positive toneProven attention to detail and structured, process-oriented thinkingExtroverted and naturally client-facing personality, comfortable speaking on video or in client briefingsBonus: Familiarity with podcast production, content marketing, or B2B servicesSeniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesOperations ConsultingReferrals increase your chances of interviewing at Growth Troops by 2xGet notified about new Customer Success Manager jobs in Cape Town, Western Cape, South Africa.Senior Customer Success Manager (Podcasts)Cape Town, Western Cape, South Africa $800.00-$1,300.00 6 days agoClient Success Manager - 0477 - Cape Town, South AfricaCape Town, Western Cape, South Africa $1,800.00-$2,200.00 2 weeks agoClient Success Manager - 0498 - Cape Town, South AfricaCape Town, Western Cape, South Africa $1,800.00-$2,200.00 3 days agoCape Town, Western Cape, South Africa 5 days agoCape Town, Western Cape, South Africa 1 week agoMember Success Manager - Arabic SpeakingCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 1 week agoCorporate Relationship Manager EMEA - Institutional Digital AssetsCape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa $1,500.00-$2,000.00 4 days agoCity of Cape Town, Western Cape, South Africa 7 hours agoCape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 2 weeks agoCape Town, Western Cape, South Africa 1 week agoTechnical Product Marketing Manager - CybersecurityCape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 3 months agoCape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa $1,800.00-$2,200.00 1 day agoStellenbosch, Western Cape, South Africa 1 day agoCape Town, Western Cape, South Africa $1,800.00-$2,200.00 6 days agoCity of Cape Town, Western Cape, South Africa $700.00-$850.00 1 day agoCape Town, Western Cape, South Africa 2 months agoCity of Cape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 1 month agoCape Town, Western Cape, South Africa 1 week agoProduct Manager - Industrial Sector LeadCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 1 week agoCape Town, Western Cape, South Africa 1 month agoCape Town, Western Cape, South Africa 1 month agoCape Town, Western Cape, South Africa 1 month agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 3 weeks agoCape Town, Western Cape, South Africa 4 weeks agoCape Town, Western Cape, South Africa 2 months agoCape Town, Western Cape, South Africa 3 weeks agoWe're unlocking community knowledge in a new way.
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