Client Success Manager

This position offers the chance to showcase your skills and expertise in managing client relationships and driving success in a dynamic industry. If selected, you will have the opportunity to make a significant impact and contribute to the growth and success of the organization. As a Client Success Manager, you will play a vital role in ensuring client satisfaction and loyalty by understanding their needs, providing personalized support, and proactively addressing any issues or concerns that arise. If you have experience as a CSM in the ICT industry, I would love to hear from you. Your duties will include but not limited to: Onboarding new clients, conducting regular check-ins, gathering feedback, providing updates on service performance, and identifying opportunities for upselling or cross-selling additional services that could benefit the client. Building and maintaining positive long-term relationships with clients. This position requires a comprehensive approach to client management. Identifying opportunities for upselling and cross-selling, collaborating with technical teams, and ensuring compliance with contracts and service level agreement The Client Success Manager plays a crucial role in meeting client expectations and delivering services effectively. Conducting client satisfaction surveys, addressing concerns promptly, and staying informed about service updates and best practices are key components of this role You will be working closely with the technical teams and the Data and Compliance team to mitigate risks and challenges To ensure that client satisfaction and service delivery remain a top priority for the company Identifying potential risks and challenges that could impact the client's satisfaction or the MSPs ability to deliver services. Qualifications: Ideal candidate MUST have 3-5 years' experience in a similar role within the Managed Service Provider industry / ICT Industry Experience in upselling and having sales targets within KPIs Excellent communication skills in English Problem-solving, and client-focused skills. Ensuring client satisfaction, retention, and the overall success of the MSP-client relationship. Own transport A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.